Catch.com.au under fired from Facebook users over 'misleading' Purina Fancy Feast cat food deal - petsitterbank

Catch.com.au under fired from Facebook users over ‘misleading’ Purina Fancy Feast cat food deal

Aussie bargain hunters have blasted discount retailer Catch.com.au over a ‘misleading’ deal for cat food.

Pet owners were thrilled when they spotted a case of 24 cans of Purina Fancy Feast cat food on sale for just $1.45, as described in the description.

Hundreds of shoppers jumped at the unmissable deal, with one admitting they purchased 123 boxes of the heavily discounted items while another confessed: “I just bought cat food and I don’t even have a cat.”

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However, many customers quickly speculated there was a pricing glitch on the website – and believed the cat food was priced at $1.45 per can instead of case.

Others claimed similar mistakes had occurred in the past, resulting in customers receiving cans – not cases – of cat food with their orders.

The cat food deal that appeared on Catch.com.au. Credit: Catch.com.au

The confusion led many to cancel their orders after realizing the error.

“Heads up, I just went and canceled my order,” one shopper said on the Markdown Addicts Australia Facebook page.

“Catch just rung me to verify that it has been canceled and have just received an email confirming.

“I said that it’s all over social media that people in the past have only received one can, not the box of 24 as described in the description.

“I said it’s very misleading and illegal.

“She said many people are canceling their orders. Guess they are having a busy day.

“Apparently upper management are looking into it.”

‘Incorrect pricing’

A Catch.com.au spokesperson has confirmed the deal was an error and have apologized for the issue.

“At Catch, our customers are our number one priority and we want to ensure they are satisfied with their shopping experience on Catch,” the spokesperson told 7NEWS.com.au.

“We are aware of an issue via one of our marketplace sellers that resulted in incorrect pricing on a number of pet food purchases, and our team is working hard to determine the cause of the error.

“We apologize to our customers who were affected and for the inconvenience caused and are working to resolve the issue as soon as possible.”

In the deal description, it stated that each $1.45 pack contained 24 cans of Fancy Feast cat food.
In the deal description, it stated that each $1.45 pack contained 24 cans of Fancy Feast cat food. Credit: Markdown Addicts Australia/Facebook

The saga has resulted in multiple social media posts, as bargain hunters debated whether the deal would be honored.

“Dude, I’m so invested in this now and I didn’t even order anything,” said one.

Many were frustrated by the error and believed the retailer should honor the $1.45 deal for all customers who purchased what they thought was a pack of 24 cans of cat food.

“It can’t be a mistake when it clearly kept reappearing at that price over a number of days. So misleading,” one said.

Another said: “The description clearly states it’s 24 cans.”

A third wrote: “I sure as hell will be complaining if mine don’t show.”

One more responded: “Well that’s dodgy.”

Wrote another: “Clearly advertised as 24 x 85g tins so they would be crazy to send one tin only as it would be a nightmare of ACCC complaints. Better off canceling orders and apologising.”

One disgruntled shopper posted this complaint.
One disgruntled shopper posted this complaint. Credit: Facebook

However others were more understanding, saying the website shouldn’t be expected to honor the deal if it was an error.

“Obvious mistake. Terms and conditions will cover them,” said one.

“Can’t blame people for trying. Can’t blame them for canceling orders when they realised.

“Any that slipped through, good for you. Any that didn’t, too bad.”

Said another: “But honestly who would seriously think you would get 24 cans for that price?”

A third added: “Was clearly a mistake and a massive one that would cost the company a lot of money to honor it.

“I’ve even seen some people on this page that don’t have cats order bulk because of the price.”

Another said: “Just for those that are unaware, they do not have to honor this clear mistake.

“They have every right to cancel the order and refund the money if they choose to do so. It’s even written in the terms and conditions on their website.”

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